Frequently Asked Questions

What is Keep-SocGames?

Keep-SocGames is a social gaming platform that offers entertainment experiences using virtual currency only. We provide games and activities designed purely for entertainment purposes with no real-world monetary value.

Is this real money gambling?

No. This is a social casino using virtual currency only. No real money gambling. We are not affiliated with any real money casinos. All games use virtual currency that has no real-world value and cannot be exchanged for real money or prizes.

Can I win real money or prizes?

No. You cannot win anything of real value. All rewards, prizes, and currency on our platform are virtual and for entertainment purposes only. Virtual currency has no real-world value and cannot be converted to real money.

What are the age requirements?

You must be at least:

• 18 years old in Quebec, Alberta, and Manitoba
• 19 years old in all other Canadian provinces

Age verification is required for all accounts and is strictly enforced.

How do I create an account?

Click "Sign Up" on any page to create your account. You'll need to provide valid identification for age verification as required by Canadian gaming regulations.

What information do I need to provide?

During registration, you'll need to provide:

• Valid email address
• Government-issued ID for age verification
• Proof of Canadian residency
• Contact information

How does the age verification process work?

All players must undergo age verification before accessing games. This involves submitting government-issued identification that confirms you meet the minimum age requirements for your province of residence.

What is virtual currency?

Virtual currency is digital tokens used exclusively within our platform for entertainment purposes. It has no real-world value, cannot be exchanged for real money, and cannot be used outside of our platform.

Can I purchase virtual currency?

Yes, you can purchase virtual currency for entertainment purposes. All purchases are final and the virtual currency has no real-world value. This is clearly disclosed at the time of purchase.

This game includes optional in-app purchases using real money for virtual currency that has no real-world value.

How do gaming sessions work?

Gaming sessions are timed events where you can participate in various entertainment activities using virtual currency. Session times are displayed on our homepage with a countdown timer.

What responsible gaming tools are available?

We provide comprehensive responsible gaming tools including:

• Time limits and session reminders
• Purchase limits
• Self-exclusion options
• Resources for responsible gaming education
• Links to professional help organizations

Visit our Responsible Gaming page for more information.

What should I do if gaming becomes a problem?

If you feel that social gaming is becoming problematic, please:

• Use our self-exclusion tools immediately
• Contact our support team at help@keepsocgames.com
• Reach out to professional help organizations listed on our Responsible Gaming page

Is Keep-SocGames licensed and regulated?

Yes, Keep-SocGames operates under licenses from applicable Canadian provincial gaming authorities and complies with all relevant regulations for social gaming platforms.

How is player data protected?

We use industry-standard 256-bit SSL encryption and maintain PCI DSS compliance. All player data is protected according to Canadian privacy laws and our comprehensive Privacy Policy.

Do you offer two-factor authentication (2FA)?

Yes! We strongly recommend enabling 2FA for enhanced account security. Available methods include:

• SMS verification codes
• Email authentication links
• Authenticator apps (Google Authenticator, Microsoft Authenticator, Authy)
• Biometric login (Touch ID, Face ID, Windows Hello)
• Backup recovery codes

You can enable 2FA in your account settings after registration. Accounts with 2FA enabled receive priority customer support.

How can I contact customer support?

Our customer support team is available 24/7:

• Email: help@keepsocgames.com
• Contact form: Contact Us page
• Response time: Within 24 hours

What browsers are supported?

Keep-SocGames works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.