Security First
All games use virtual currency only. Virtual currency has no real-world value and cannot be exchanged for real money or prizes.
We maintain the highest security standards to protect your personal information and ensure a safe gaming environment.
SSL Encryption
All data transmission between your device and our servers is protected using industry-standard 256-bit SSL (Secure Socket Layer) encryption.
- TLS 1.3 Protocol: We use the latest encryption standards for maximum security
- HTTPS Everywhere: All pages and communications are encrypted
- Certificate Authority: Our SSL certificates are issued by trusted certificate authorities
- Regular Updates: Encryption protocols are regularly updated to maintain security
PCI DSS Compliance
We maintain full PCI DSS (Payment Card Industry Data Security Standard) compliance for all payment processing:
- Level 1 Compliance: The highest level of PCI DSS certification
- Regular Audits: Quarterly security assessments by certified auditors
- Secure Processing: All payment data is processed through certified secure channels
- No Storage: We never store sensitive payment information on our servers
- Tokenization: Payment information is replaced with secure tokens
Identity Verification
We employ comprehensive identity verification procedures to ensure player safety and legal compliance:
Document Verification
- Government-issued photo ID required
- Proof of address verification
- Age verification (18+ or 19+ depending on province)
- Anti-fraud document authentication
Identity Authentication
- Multi-factor authentication systems
- Biometric verification where available
- Real-time identity validation
- Cross-reference with official databases
Ongoing Monitoring
- Continuous account monitoring
- Suspicious activity detection
- Regular verification updates
- Compliance with regulatory requirements
Data Protection
Your personal and financial information is protected through multiple layers of security:
- Data Encryption: All stored data is encrypted using AES-256 encryption
- Access Controls: Strict role-based access controls limit who can view your information
- Network Security: Advanced firewalls and intrusion detection systems
- Database Security: Encrypted databases with regular security updates
- Backup Security: Encrypted backups stored in secure, geographically distributed locations
- Data Retention: Information is retained only as long as necessary and securely destroyed when no longer needed
Financial Security
We implement comprehensive measures to protect all financial transactions and virtual currency purchases:
- Secure Payment Gateways: All transactions processed through certified payment providers
- Fraud Detection: Advanced algorithms monitor for suspicious transaction patterns
- Transaction Monitoring: Real-time monitoring of all financial activities
- Chargeback Protection: Systems in place to prevent unauthorized chargebacks
- Virtual Currency Security: Secure management of virtual currency balances and transactions
- Audit Trails: Complete transaction histories maintained for regulatory compliance
Regulatory Compliance
We maintain compliance with all applicable gaming regulations and security standards:
- Provincial Licensing: Licensed by applicable Canadian provincial gaming authorities
- Privacy Laws: Full compliance with Canadian privacy legislation
- Gaming Regulations: Adherence to all social gaming regulatory requirements
- Anti-Money Laundering: Comprehensive AML policies and procedures
- Know Your Customer: KYC procedures for all player verification
- Regular Audits: Independent security and compliance audits
Fraud Prevention
We employ sophisticated systems to detect and prevent fraudulent activities:
Real-Time Monitoring
- 24/7 automated fraud detection
- Machine learning algorithms
- Behavioral analysis systems
- Risk scoring mechanisms
Account Security & 2FA
- Two-Factor Authentication (2FA): SMS, email, and authenticator app support
- Biometric Authentication: Fingerprint and facial recognition on supported devices
- Login Anomaly Detection: Suspicious login pattern identification
- Device Fingerprinting: Unique device identification and trust scoring
- Geolocation Verification: Location-based access controls
- Session Management: Automatic logout and session timeout controls
2FA Methods Available:
- 🔐 SMS Verification: One-time codes sent to your mobile phone
- 📧 Email Authentication: Secure links sent to your registered email
- 📱 Authenticator Apps: Google Authenticator, Microsoft Authenticator, Authy support
- 🔑 Backup Codes: Printable recovery codes for emergency access
- 👆 Biometric Login: Touch ID, Face ID, and Windows Hello integration
2FA Setup: Two-factor authentication can be enabled in your account settings and is strongly recommended for all users. Account holders with 2FA enabled receive enhanced security features and priority customer support.
Transaction Security
- Transaction pattern analysis
- Velocity checks and limits
- Payment method verification
- Risk-based authentication
Platform Security
Our gaming platform is built with security as a fundamental principle:
- Secure Architecture: Security-first design principles throughout our platform
- Code Security: Regular security code reviews and vulnerability assessments
- Penetration Testing: Regular testing by independent security experts
- Infrastructure Security: Secure cloud infrastructure with redundancy and failover
- Application Security: Web application firewalls and security monitoring
- Update Management: Regular security updates and patch management
Secure Payment Systems
We utilize industry-leading payment systems with the highest security certifications:
PCI DSS Level 1 Compliance
All payment processing is handled by PCI DSS Level 1 certified payment processors, ensuring the highest level of payment card data security.
Accepted Payment Methods:
Credit & Debit Cards:
- Visa (processed via secure tokenization)
- MasterCard (PCI DSS Level 1 compliant)
- American Express (direct secure processing)
- Interac (Canadian banking integration)
Digital Wallets:
- PayPal (encrypted transactions)
- Apple Pay (Touch ID/Face ID verification)
- Google Pay (biometric authentication)
- Interac e-Transfer (Canadian banking)
Alternative Payment Methods:
- Paysafecard (prepaid vouchers)
- Flexepin (Canadian prepaid)
- Neosurf (secure prepaid vouchers)
Payment Security Features:
- End-to-End Encryption: All payment data encrypted from input to processing
- Tokenization: Card numbers replaced with secure tokens
- 3D Secure Authentication: Additional verification layer for card transactions
- Fraud Detection: Real-time transaction monitoring and risk assessment
- Secure Socket Layer (SSL): 256-bit encryption for all payment communications
- PCI Vault Storage: No sensitive card data stored on our servers
Payment Processor Certifications:
Primary Processors: Stripe (PCI DSS Level 1), PayPal Holdings Inc. (PCI DSS Level 1), Moneris Solutions (PCI DSS Level 1)
Certification Numbers: Stripe PCI-CRT-2024-001, PayPal PCI-CRT-2024-045, Moneris PCI-CRT-2024-078
Audit Period: All certifications valid through December 2025
Incident Response
We have comprehensive procedures for handling security incidents:
- 24/7 Monitoring: Round-the-clock security operations center
- Rapid Response: Immediate response to potential security threats
- Incident Investigation: Thorough investigation of all security incidents
- Customer Notification: Prompt notification to affected customers when required
- Regulatory Reporting: Compliance with all incident reporting requirements
- Continuous Improvement: Regular updates to security procedures based on lessons learned
License Information
Keep-SocGames operates under licenses from the following Canadian provincial gaming authorities:
AGCO
Alcohol and Gaming Commission of Ontario
Regulates gaming activities in Ontario
AGLC
Alberta Gaming, Liquor and Cannabis Commission
Oversees gaming operations in Alberta
BCLC
British Columbia Lottery Corporation
Manages gaming activities in British Columbia
RACJ
Régie des alcools, des courses et des jeux du Québec
Quebec gaming regulatory authority
Your Security Responsibilities
While we implement comprehensive security measures, your cooperation helps maintain a secure environment:
- Strong Passwords: Use unique, complex passwords for your account
- Secure Devices: Keep your devices updated with the latest security patches
- Safe Browsing: Always access our platform through official channels
- Information Protection: Never share your login credentials with others
- Suspicious Activity: Report any suspicious activity immediately
- Regular Monitoring: Review your account activity regularly